Terms of Service

1. Agreement and Eligibility

These Terms of Service ("Terms") govern your access to and use of ChargeEnforcer, a software service operated by RlyRo LLC ("RlyRo," "we," "us," or "our"), including our website at chargeenforcer.com and the ChargeEnforcer application available through the Ring App Store.

By creating an account, starting a free trial, subscribing, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and located in the United States to use the Service. The Service is intended for property owners, operators, managers, and authorized staff responsible for EV charging enforcement.

2. Service Description

ChargeEnforcer provides AI-assisted detection, alerting, and workflow tools designed to help you monitor EV charging areas using compatible Ring cameras you explicitly configure. Features may include gas-car blocking detection, overstay alerts, tampering detection, incident logging, and escalation workflows.

The Service uses computer vision, classical machine learning, deep learning, and third-party AI inference APIs to analyze Ring-derived snapshots, short clips, and zone context for EV compliance monitoring. Unless you opt out as described in our Privacy Policy, Ring-derived content may also be used to train and improve ChargeEnforcer detection models.

The Service is a technology tool only. It does not provide legal advice, towing services, law enforcement, or guaranteed outcomes. We do not use Ring data for advertising, resale, unrelated analytics, or separate products. You are solely responsible for how you use alerts and enforcement actions, including compliance with applicable parking, trespass, towing, landlord-tenant, HOA, and EV-access laws in your jurisdiction.

3. Free Trial

We may offer a 14-day free trial. Trial availability, features, and eligibility are determined at our discretion and may change.

Unless you subscribe before the trial ends, your access to paid features will end when the trial expires. Free trials do not automatically convert to paid subscriptions unless you complete a purchase through the Ring App Store.

We may limit one trial per customer, property, or Ring account. Abuse of trial offers may result in immediate termination.

4. Subscriptions and Billing

Paid subscriptions are purchased through the Ring App Store and managed in Ring My Apps. We do not process payment card information directly.

Subscriptions are billed monthly only. Current published pricing includes:

• Pro: $79/month per Ring device.
• You are charged for each Ring device you connect to the Service under your account.
• Subscriptions renew automatically at the then-current rate until cancelled through Ring My Apps.
• If you cancel, access generally continues through the end of the current billing period. We do not provide credits or refunds for unused partial billing periods except as expressly stated in these Terms.
• We may change pricing or plan features with advance notice where required by applicable law or Ring App Store policies. Price changes apply on renewal unless otherwise stated.

5. Refund Policy

Except as required by applicable law or Ring App Store policy, all fees are non-refundable.

Monthly subscriptions: Fees are non-refundable once a billing period has begun.

To request a refund where required by law or Ring App Store policy, contact us at contact@chargeenforcer.com. Ring may also apply its own refund and cancellation policies to purchases made through the Ring App Store. Where Ring processes a refund at its discretion, our policies apply to amounts we control outside that process.

6. Free Ring Camera Promotion

From time to time, we may offer a promotional Ring camera to customers who sign up for an eligible Pro monthly subscription. This section applies to that promotion.

Eligibility is limited to qualifying new Pro subscribers during the active promotion period, while supplies last, one promotional camera per qualifying account or hub unless we state otherwise in writing. We may verify eligibility and refuse or revoke promotional benefits in cases of fraud, abuse, or violation of these Terms.

The promotional camera is provided as a conditional promotional device with no cash value, is non-transferable, and does not replace any manufacturer warranty or support obligation from Ring or its affiliates. Until all applicable subscription and return obligations are satisfied, you acknowledge the camera remains RlyRo property or is subject to return or payment as stated below.

To keep the promotional camera without charge, you must maintain an active Pro subscription for 6 consecutive months from the date of your first paid Pro charge (or from promotional enrollment, if different). If your Pro subscription is cancelled, downgraded, refunded, or lapses for any reason before you complete 6 consecutive months of active Pro service, you must return the promotional camera or pay its fair market value:

• You must return the promotional camera in original working condition, with included accessories and packaging where reasonably available, within 30 days of the date your Pro subscription ends or lapses before the 6-month requirement is met.
• If the camera is not returned, is damaged, or is missing components, you agree to pay the fair market value of the device or the cost of repair or replacement, whichever is greater.
• Return shipping instructions will be provided by email. You are responsible for return shipping costs unless we state otherwise.
• We may modify, suspend, or terminate the promotion at any time. Promotional fulfillment is limited to U.S. addresses unless we approve otherwise. Camera models, shipping timing, and availability may vary. Ring device compatibility and Ring account requirements apply.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with these Terms.

• Do not use the Service to harass, discriminate against, or surveil individuals beyond what applicable law permits.
• Do not misconfigure detection zones or alerts to create false or malicious enforcement actions.
• Do not attempt to reverse engineer, scrape, overload, or interfere with the Service or Ring integrations.
• Do not resell, sublicense, or provide unauthorized access to the Service.
• Ensure you have authority to monitor the relevant property and camera feeds.

8. Third-Party Services

The Service integrates with Ring and related Amazon services. Your use of Ring devices, the Ring app, and the Ring App Store is subject to Ring's and Amazon's terms and policies.

Real-time AI analysis may use third-party inference providers such as xAI (Grok) under their API terms. We do not authorize those providers to use your data to train their general-purpose models beyond what their contract permits. See our Privacy Policy for how Ring-derived data is processed and how you may opt out of ChargeEnforcer model training.

We are not responsible for Ring hardware failures, Ring subscription cancellations, network outages, API changes, or actions taken by Ring or Amazon. If your Ring subscription or device eligibility ends, your access to dependent features may end immediately, including under cascading cancellation rules applied by Ring.

Third-party towing, dispatch, messaging, or enforcement partners are independent from RlyRo. We do not guarantee their availability, response times, or actions.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, RLYRO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely accurate. AI-based detection may produce false positives or false negatives. We do not guarantee prevention of theft, vandalism, parking violations, revenue recovery, or any specific enforcement outcome.

10. Limitation of Liability

To the maximum extent permitted by law, RlyRo and its officers, directors, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, arising from or related to the Service or these Terms.

To the maximum extent permitted by law, RlyRo's total liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of (a) the fees you paid to RlyRo for the Service in the 12 months before the event giving rise to the claim, or (b) $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless RlyRo and its affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your property operations, your enforcement actions, your violation of these Terms, or your violation of applicable law or third-party rights.

12. Intellectual Property

The Service, including software, branding, documentation, and content made available by RlyRo, is owned by RlyRo or its licensors and protected by intellectual property laws. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal property operations during an active subscription.

13. Termination

We may suspend or terminate your access immediately if you breach these Terms, create risk or possible legal exposure for us, or if required by Ring, law, or platform policy.

Upon termination, your right to use the Service ends. Sections that by their nature should survive termination will survive, including payment obligations, promotional device return obligations, disclaimers, limitation of liability, indemnification, and dispute provisions.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms on this page and revise the Last updated date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Except where prohibited by law, you agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

Before filing a claim, you agree to contact us at contact@chargeenforcer.com and attempt to resolve the dispute informally.

16. Contact

Questions about these Terms may be sent to RlyRo LLC at contact@chargeenforcer.com.